Job Title: Customer Support Executive (Work From Home)
Organization: BizyCorp (Pvt) Ltd
Position Type: Full-time (Remote)
Closing Date: 2024-03-31
About BizyCorp (Pvt) Ltd:
At BizyCorp, we empower our employees to build fulfilling careers from the comfort of their homes, offering flexibility, growth opportunities, and a rewarding work-life balance. We are seeking dedicated individuals to join our team as Customer Support Executives.
Position: Customer Support Executive
Location: Remote (Work from Home)
Salary: Starting from 55,000 LKR (Inclusive of Basic + Fixed Allowances)
Probation: Eligible for a salary increment after 6 months (conditions apply).
Job Responsibilities:
- Handle incoming customer inquiries via phone, email, and live chat.
- Provide timely, accurate, and professional responses to customer queries.
- Resolve customer complaints by determining the issue and providing appropriate solutions.
- Escalate complex issues to the relevant departments when necessary.
- Maintain thorough and accurate customer records using company CRM systems.
Work Hours:
- 8 hours per day, scheduled between 7 am – 10 pm, 5 days a week.
- Flexible working hours available (conditions apply).
- May require availability on weekends or mercantile holidays to meet customer demands.
Benefits:
- Legitimate employment with EPF/ETF benefits as per Sri Lankan Labour Laws.
- Work from home with no commuting expenses.
- Gain experience in international customer service and support.
- Weekends and mercantile holidays are non-working days, unless required.
Qualifications & Skills:
- Excellent command of English (both written and spoken).
- Strong problem-solving skills with a customer-first attitude.
- Ability to multitask and manage time effectively.
- Proficiency in using Google Docs, Spreadsheets, CRM software, and online communication tools like Zoom and Skype.
- Prior experience in customer service is a plus, but not required.
How to Apply:
Visit BizyCorp Careers to complete the recruitment questionnaire, or email your CV to [email protected] with the subject line “Applying for Customer Support Executive – Full Time.”
